Bajeebd FAQ — All your questions answered, right here

No. Under Bajeebd policy, each person may hold only one account. Creating multiple accounts will result in all of them being suspended and any balances may be forfeited. A single account gives you access to everything the platform has to offer.

On the login page, click the "Forgot password?" link. A recovery link will be sent to your registered mobile number or email. Use that link to set a new password. The link is valid for 15 minutes. If you run into any issues, contact support.

KYC verification is required for withdrawals and large transactions. You'll need to submit:

• Scanned copy of your National ID (NID) or passport
• Selfie photo (holding your NID)

Verification is typically completed within 24–48 hours.

If your account is suspended, you'll see the reason at login. This typically happens due to incomplete KYC or a suspected policy violation. Email us at [email protected] or reach out via live chat and we'll resolve it promptly.

Bajeebd supports multiple payment methods:

• Mobile Banking
• Bank Transfer
• E-Wallet / Digital Payment
• Cryptocurrency (selected options)

The minimum deposit and processing time for each method are shown on the Deposit page.

Mobile Banking and most digital payment methods are credited to your account instantly. Bank transfers may take 1–3 business days. If a deposit does not arrive, contact support with your payment reference number.

Withdrawals are typically processed within 1–24 hours. VIP members enjoy faster processing times. Withdrawals may be delayed if KYC verification is incomplete. Slight delays may occur on weekends or public holidays.

Minimum and maximum withdrawal limits vary by payment method. Check the withdrawal section in your account for the latest figures. Higher limits apply at VIP tiers.

Bajeebd does not charge fees on most deposit methods, and withdrawals are generally free as well. However, some payment gateways may apply a small fee on their end, which is outside Bajeebd's control. Check the payments page for fee details on specific methods.

The welcome bonus is automatically credited on your first deposit after registration. You must meet the minimum deposit requirement to activate the bonus. Full details on the bonus amount and terms are available on the Promotions page.

A wagering requirement means you must place a certain number of bets using your bonus before you can withdraw it. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place BDT 2,000 in bets. Requirements vary by bonus — check the offers page for details.

No. Bonuses cannot be withdrawn directly. You must first complete the wagering requirements, after which any winnings derived from the bonus become eligible for withdrawal. Make sure to complete the wager before the bonus expires.

When someone registers using your referral code and makes their first deposit, you'll receive a bonus. You can find your referral code in your account settings. Wagering requirements apply to this bonus.

If a game won't load, try the following steps:

• Refresh the page (Ctrl+F5)
• Clear Browser Cache & Cookies
• Try a different browser (Chrome or Firefox works best)
• If you're using a VPN, disable it and try again
• Check your internet connection

If you have any issues, let support know.

If your connection drops, your game state is saved on the server. When you reconnect, the game resumes from where you left off. If a bet had already been placed in a round, the outcome of that round is determined by the server. If you notice any discrepancy, please report it to support.

Yes. Bajeebd exclusively offers games from licensed and independently audited game providers. RNG (Random Number Generator) technology ensures that every game outcome is completely random and impartial. RTP (Return to Player) information for each game is available in the game info section.

Bajeebd App Site App Page Available for download from the app page. Separate versions are available for Android and iOS. To install the APK on Android, you'll need to enable "Install from unknown sources." See the full installation guide on the app page.

No separate application is needed to join Bajeebd's VIP program. Simply play regularly to earn points and automatically advance from Bronze to Diamond tier. Higher VIP tiers come with greater rewards.

VIP points can be converted to cash, used to claim bonuses, or applied toward maintaining your VIP tier. Conversion rates improve at higher tiers. Learn more on the VIP page here.

Yes. Bajeebd uses 256-bit SSL encryption. Every login session is secured, and any suspicious activity triggers automatic account protection. For your own safety, always use a strong password and never share your login credentials with anyone.

Bajeebd's responsible gaming team is here to help if you're struggling with problem gambling. You can set limits, take a cooling-off period, or self-exclude — all from your account settings. For more information, visit our Responsible Gaming Page here.

Change your password immediately and contact us via Live Chat or email at [email protected]. Our security team will investigate promptly and, if necessary, temporarily freeze the account. If anyone ever asks for your password or OTP while claiming to represent Bajeebd, that is phishing — report it immediately.